Which essential skill helps communicators remain calm during high-pressure situations?

In high-pressure situations, such as emergency responses where quick and effective communication is vital, having stress management techniques and emotional intelligence is crucial. These skills enable communicators to recognize their own emotions and those of others, allowing them to respond thoughtfully rather than reactively.

Stress management techniques help individuals maintain composure, focus, and clarity when faced with chaotic or urgent circumstances. Emotional intelligence contributes to better interaction with team members and victims, facilitating more effective communication and decision-making. Together, these capabilities ensure that communicators can provide clear instructions, support teammates, and manage the situation effectively, which is essential in emergency services.

The other choices, while they may seem beneficial in certain contexts, do not directly contribute to managing stress and maintaining composure in high-pressure environments. Overconfidence can lead to reckless decisions, strong memorization skills do not address emotional dynamics, and the ability to delegate tasks, while important, does not inherently support calmness under pressure.