Is it true that telecommunications should rely on memory when gathering information?

Telecommunications should not rely on memory when gathering information because accuracy and thoroughness are crucial in emergency communication. When responding to emergency calls or collecting data, telecommunicators must use established protocols and questioning techniques to ensure that no critical information is overlooked.

Relying on memory can lead to incomplete information, miscommunication, and ultimately impact the response effectiveness. Instead, the use of written records, computerized systems, and scripts is encouraged to capture essential details accurately. This structured approach helps in maintaining a high standard of service and safety for both the responders and the public, ensuring that all relevant information is documented and available for decision-making during emergencies.